There are 3 main reasons why your order may need to be cancelled.
Payment not Received
All our payment methods require payment to be made at checkout. If for any reason payment is not completed on your order, your order will reflect "pending payment". If payment remains incomplete past 24 hours, your order will automatically be cancelled.
Stock Constraints
While we make every effort to make sure our stock information is accurate when you place an order, occasionally our packing staff may find that an item(s) remaining in stock is not of adequate quality after an order has been placed. In these rare cases, our customer care staff will contact you to discuss available options.
Unable to Deliver Your Order
If you provided an email address during your purchase, delivery update emails will be sent to you with an estimated delivery date.
An "out on delivery" email will be sent on the morning of delivery before each delivery attempt.
We will automatically reschedule your delivery, contact you via email or telephone to confirm a new date if you were not available for delivery.
If after 2 unsuccessful delivery attempts, we are still unable to reach you, your delivery will be cancelled.
If your order has been cancelled, credit will be applied for the amount you have already paid. If you would prefer a refund, email hello@vicetechmerchants.com or WhatsApp 087 232 5505
**Shipping fees may be deducted from the refund.