Let us to guide you towards your success!
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Apply online
Sign up for Vicetech seller portal exclusive access, for free listings & convenient customer deliveries.
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Upload your products
Organize your inventory, pricing, sizes, with our seller portal.
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Market your Vicetech Profile
Get ready to flaunt your product catalogue like never before!
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Leave the rest to us
Pack your orders and let our courier partners handle the rest for delivery to your customer's door.
Take the first steps to online selling with ease.
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1. Application
Register by filling in your details & upload your profile picture or logo.
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2. Approval
We'll review your application & send your login details so you can start selling.
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3. Onboarding
Complete your Vicetech online profile with all the required information.
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4. Sales
Learn our processes, to upload products with pictures,sizes, colours & prices.
Answers to questions we've received regarding orders. If unsure, send us a message! We’re here to help.
Processing Orders
How we help save you time?
Are you trying to balance a full-time job or self-employment while having to post pictures and prices daily on WhatsApp groups to promote your products?
- Still processing images and screenshots from customers to fulfill their orders?
- Are you still doing manual order total calculations?
- And some customers end up not even making a purchase?
Very time-consuming isn't it? That's why we're here 🙂
We have automated most of these tasks for you. Keep reading.
How do I view orders submitted by my customers?
Simply login to your portal and click "Orders" on the menu. Here you will find new orders not yet processed, orders still in progress and delivered orders.
Please watch the video loaded on your dashboard to learn how to manage orders and many more.
How do I create a manual order?
You can create and ship manual orders by using Vicetech Merchants’ utility of creating multiple “Offline shops”. This is useful for cases like handling POS orders, processing shipments from your suppliers or managing any shipments outside your Vicetech store. A bulk excel utility makes it easy to handle large number of orders.
Can I edit or modify an order in Vicetech Merchants?
No, Vicetech Merchants does not modify your online order in any way.
While processing an order, you can however add/edit various details like Tax, Package dimensions and delivery method.
Can I create and manage customers manually?
Customers get created automatically when they order your products. You can also create new customers within the Vicetech Merchants Portal and create manual orders for them.
Can I cancel orders in Vicetech Merchants?
Yes. If you decide to “cancel” an order in Vicetech Merchants, it will immediately get removed from your portal.
Answers to questions we've received regarding products. If unsure, send us a message! We’re here to help.
Product Management
How do I add or edit a product?
You can add products individually or use our bulk upload facility.
Please watch the videos loaded for you once you gain access to the Vicetech Merchants Portal.
How do I Add a Product (With Variants)?
Steps to follow to add colors, sizes, etc:
- Navigate to Products > Manage Products > Add Product.
- Toggle the "Has Variant" switch, then proceed to "Add options". You can add options like color, size, etc.
- Complete all necessary fields under "Action" and click "Approve"
How do I manage product categories?
We've already loaded hundreds of categories for Sellers to assign products to the right category when adding or editing. Sellers need to choose correct categories to organize products on their Vicetech online store profile.
Steps:
- Go to Products > Edit > Categories and start typing for categories to appear.
How do I manage my product inventory?
Stock quantities can be added by simply setting the "quantity" as the available stock of the product when adding the product for the first time. You can also update stock quantity of any product manually anytime.
If you want the stock quantities to update automatically when sold, make sure you tick "track quantilty" on the product's settings.
How do I delist a product on my profile?
Simply toggle the "Active" button and mark product as draft from your Vicetech Merchants Portal if for any reason you want to take the product off your online profile.
How do I setup my tax for products?
Each product in your store comes with tax details, namely – Tax% to be applied, whether the price includes or excludes tax. You can do this while adding your new product or update later.
Answers to questions we've received regarding marketing. If unsure, send us a message! We’re here to help.
Marketing My Products
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Answers to questions we've received regarding order invoicing. If unsure, send us a message! We’re here to help.
Invoicing
How do I create an invoice for my order?
We generate an invoice and email to your customer immediately after they make a purchase.
You can still genrate and resend an invoice for your online orders just by a simple click of a button under "Orders".
The only thing you need to ensure is that the tax rates for your orders are maintained correctly, if you charge vat.
These can be added or corrected on the fly for each order also using conveniently placed pop-ups on the order processing User Interface.
How do I setup my tax for orders?
If you charge vat, then each product line item in your order comes with tax details, namely – Tax% to be applied, whether the price includes or excludes tax.
How do I create invoices for my orders in bulk?
Vicetech Merchnats has a Bulk Invoice utility by which you can select 100s of orders at a go and generate invoices for them with a single click of a button and within seconds.
What’s more, Vicetech Merchants also auto-generates invoices as soon as you get the order
How can I customize my invoice format?
Vicetech Merchants’ invoice format automatically incorporates your company’s billing details and all customer and order related information. We also provide you ways to select your invoice numbering format (same as order number or a fixed running sequence with a prefix).
- You can add any details you want to show on your invoice.
- Custom notes can be used to personalize your invoice and color can be selected to make it in line with your brand identity.
STEPS:
Goto Settings > Billing & Invoice > Invoice Message.
Answers to questions we've received regarding shipping. If unsure, send us a message! We’re here to help.
Shipping orders
We deliver straight to the customer
We manage door-to-door deliveries for customers using SA's top couriers. Your responsibility is preparing the packages for our courier.
Does Vicetech Merchants generate a picklist and manifest for my orders?
We autmatically send you a packing slip with pictures, sizez and colors of the products to pack for our courier to pick up.
Answers to questions we've received regarding order tracking. If unsure, send us a message! We’re here to help.
Tracking Shipments
We keep the cusomer infomred
Customers can easily monitor their order location. Order status is sent after collectio, in-transit, out for delivery, and upon delivery.
How do I track the status of a shipment?
Clients are provided with an order tracking link, alongside a tracking button on our website.
What are the different tracking statuses and what do they mean?
We normalize the tracking status provided by different shipping companies to our standard to make it easier for customers. They are as follows-
Collected – Order collected from the store.
In Transit– Order picked up by the courier and in transit.
Out for Delivery– Order is on the last leg of its journey and is out for delivery
Delivered– Order was successfully delivered to the customer
Answers to questions we've received regarding order returns. If unsure, send us a message! We’re here to help.
Return Orders
How can customers initiate return requests?
How can sellers initiate return requests?
Can I create a return request for my delivered shipments in Vicetech Merchants?
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Answers to questions we've received regarding setting up. If unsure, send us a message! We’re here to help.
Vicetech Merchants Setup
How do I create an account on Vicetech Merchants?
Why does Vicetech Merchants need me to load my bank card details when signing up?
How do I setup my account and how soon can I process my first order?
Answers to questions we've received regarding pricing and support. If unsure, send us a message! We’re here to help.
Pricing & Support
Our Rates
List products for free. Pay 10% success fee when item sells. No fulfillment fees for sellers.
How do I contact the Vicetech Merchnats Support team?
Please write to us at sellersupport@vicetechmerchants.com
- During working hours (9 AM to 6 PM)
- We typically respond within one hour.
- Our resolution turnaround time is 24 hours.